Refund policy
Thank you for your purchase - we hope you are happy with it! However, if you are not completely satisfied with your purchase for any reason, you may return it to us for either a full refund, store credit, or an exchange. Please see below for more information on our return policy.
HANDLING AND FRESHNESS
All products shipped from Uli’s Gelato are shipped frozen from our production facility. Please freeze the products immediately upon receipt. Products must remain frozen until they are ready to be consumed. Failure to report spoilage within 48 hours of receiving the order will be at the loss of the consumer. Other defects must be reported within 7 days from receipt of order. We are committed to using only the highest quality ingredients. Our products when properly stored in the freezer will remain fresh and delicious for approximately nine months.
RETURNS
We have two different return policies for two categories of our product:
- Perishable items, such as gelato pints
- Non-perishable items, such as merchandise.
For perishable items, such as gelato pints, we do not accept returns. In the event you are dissatisfied with your purchase, you must contact us within 48 hours from receiving your order. To process a replacement or a store credit, we need ample photographic documentation that we can review. We reserve the right to limit refunds and replacements.
For non-perishable items, all returns must be postmarked within seven (7) days of the purchase date. All returned merchandise items must be in new and unused condition, with all original tags and labels attached.
RETURN PROCESS
To start a return, please email customer service at mail@ulisgelato.com to obtain a Return Merchandise Authorization (RMA) number. After receiving a RMA number, place the returnable item securely in its original packaging and the return form provided, then mail your return to the following address:
Gelateria Uli LLC
Attn: Returns
RMA #
541 S. Spring St, Ste 104
Los Angeles, CA 90013-1973
Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return.
REFUNDS
After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least seven (7) days from the receipt of your item to process your return or exchange. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when your return has been processed.
EXCEPTIONS
Due to the perishable nature of frozen dessert, we do not accept returns for gelato, sorbet and other frozen dessert items. If you are dissatisfied with the product, please contact us immediately. To defective shipment, we will need to be notified within 48 hours of receiving the product. For defective or damaged products, please contact us at the contact details below to arrange a refund or exchange.
QUESTIONS
If you have any questions concerning our return policy, please contact us at:
+1-213-537-2036
mail@ulisgelato.com